Frequently Asked Questions

Elite Biogenix delivers rigorously tested peptides and SARMS for scientific research, manufactured in the USA with uncompromising quality, purity, and reliability.

I submitted my order, but I haven’t received a confirmation. What should I do?

Sometimes, our emails might end up in your promotions or spam folders by default. To make sure you receive your order confirmation, we recommend checking these folders. If you’re still unable to find it, feel free to reach out to us at info@elite.rataserver.ca. 

How long will it take for my order to arrive?

At EliteBiogenix.is, we are committed to providing fast and efficient service, processing and shipping orders five days a week (excluding weekends and national holidays). Orders are shipped within 24 to 48 hours after payment is received.

How can I check the current status of my order?

Once your order is placed and payment is confirmed, you’ll receive an email with a tracking number for your shipment. This email will be sent to the address you provided during checkout. Be sure to check your inbox, including spam and promotion folders, for this information. To monitor your order’s progress, simply click the tracking link in the email. If you have any questions about our shipping policies, don’t hesitate to contact us at info@elitebiogenix.is

What is your policy on refunds and returns?

We do not offer Refunds or accept returns. If a customer initiates a chargeback without prior approval from EliteBiogenix.is, their information will be forwarded to a collections agency for further action.

Are you able to ship to PO Boxes?

Yes we can have packages shipped to PO Boxes.

What countries do you ship too?

We only ship within the United States. Subscribe to our newsletter to keep informed about any changes to this policy in the future.

Is a signature required at the time of delivery?

You will be required to sign for any packages sent with a total value of $500 or more.

Can I modify my order once placed?

If you are wanting to make changes to a current order that has been submitted for processing with us, please contact our support team at info@elitebiogenix.is. Once an order has shipped, changes cannot be made. If you provided us with an incorrect address and the order has already shipped, the customers bares all liability for lost packages. 

How can I stay informed about available discount codes and promotions?

Subscribe to our newsletter to stay informed of the latest news and receive exclusive discount coupons.

What methods of payment are available?

We accept Venmo, Zelle, E-check, Chime, Walmart to Walmart money transfers, and Cryptocurrency (via Coinbase Merchant).

Are Your Research Products Legal To Purchase?

Yes, they are legal because they are intended solely for research purposes. These products are not approved by the FDA for treating any medical conditions and strictly prohibited for use with human or animal consumption.

What uses are your Research Products for, and at what dosages should I use them at?

The research products listed on our website are not FDA-approved and are exclusively designed for research purposes ONLY. They are not meant for human or animal consumption under any circumstances. As a result, we do not offer advice on dosages or usage, as such discussions violate Federal Laws. To ensure our business remains compliant, we adhere strictly to these regulations. Any questions related to this topic will not be addressed.

What steps do you take to ensure the quality and purity of your products?

We carefully select the highest-quality raw materials and ensure every batch undergoes rigorous quality testing through MZ Biolabs prior to being cleared for distribution.

How do I measure my liquid research products that I purchased?

All liquid research products come with a 1ml dropper which is part of the screw on cap of the bottle of all liquid research products.

What are the best practices to store my research products?

Most of our research Liquids should be stored at room temperature in away from sun or heat sources. RU-58841 should be stored in a refrigerator. All Research Peptides should be stored in a refrigerator once they are reconstituted.

What is the shelf life of my product?

To maintain the highest quality of your research products, we recommend that you use them for research no longer than 2 years after you purchased them.

What are your liquid Research Products suspended in?

We use a USP PEG formula for all research products, excluding RU-58841. We use K&B solution for our RU-58841 8% 60ml.

How do I receive customer support if I have other questions not on your FAQ page?

For any inquiries not answered on this page, please don’t hesitate to email us at info@elitebiogenix.is or use our contact page https://elitebiogenix.is/contact/